FAQs

Give aways & competitions

From time to time I'll do a give away to make things interesting. Currently it's THAT SHIT'S BANANAS phone case give away on Instagram. The rules are: Tag a friend who you think will LOVE @girl_club_design and enjoy my feed.

Comment why you think they will love it! (You can do this multiple times if you’re lucky enough to have more than one) and I’ll pick my favourite comment on Monday 22nd. If your friend starts to follow @girl_club_design all because of YOU, then they also win and get to choose a new phone case for themselves. The phone cases I cater to are: iPhone 7/8, iPhone 7 Plus/8 Plus, iPhone X/XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE, iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, Samsung Galaxy S10, Samsung Galaxy S10+, Samsung Galaxy S10e, Samsung Galaxy S20, Samsung Galaxy S20 Plus, Samsung Galaxy S20 Ultra. I can ship phones cases to most countries as they come straight from my printers, making this is a worldwide give away, woohoo! 

 

Can I buy your designs as a birthday card?

Yes! You'll find them on Thortful. Click here and go fill your boots! Search for Amy Watkinson. 

Do you do custom/personalised designs?

Yes! Drop me an email to discuss. Prices and timescales are dependent on the season and my workload, but it's always worth asking if I'm available.

 

How long does it take to get my order?

As you're aware, due to the global pandemic things are taking a little longer to prepare and ship. At the moment it can take anything from 2 - 7 days for T-shirts, mugs and tote bags to be delivered. T-shirts and bags are sent 1st class signed and mugs 2nd class signed to keep the costs low. Mobile phone cases come straight from my print on demand manufacturers so please allow up to 14 days to receive, I know 14 days, yawn! And their packaging might be super basic, again - to keep down on shipping costs. 

Postage & Packaging charges. 

As of the April 1st 2021 my prices will go up and be in line with the Royal Mail charges. Badges - (FREE)1st class large letter. Mobile Phone Case will stay the same at - £2.95. T-shirt - £3.25 1st class signed. Mug/Birthday/Gift Boxes - £4.25 2nd class signed. Postage costs will be charged once at the highest rate when buying multiple items. 

What is the after care instructions for your T-shirts?

Turn inside out when Ironing. Do not iron the design directly as the iron will melt it. Wash at 40 or below. Do not dry clean. You can tumble dry but at a medium temperature. Do not bleach. Some colours may differ in real life to images on my website or Instagram. Some colours are more vibrant to ensure they have long life with each wash. 

Can I buy a different size to the 'one size' you only offer?

Yes, absolutely! Drop me an email here to arrange. I will treat this as a 'made to order' request. Please be sure to check your size, using my chart, as I will not be able to issue a refund once ordered. Check your sizing requirements here.

Why are you only shipping to the UK?

During this time I have decided to keep locations local to me and focus on overseas when the current climate has improved. Plus Brexit rules are annoying. 

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to me by email. I'll gladly get a replacement sent out to you at no extra cost.

 

How ethical are your T-shirts?

The T-shirts I use have a WRAP (Worldwide Responsible Accredited Production) certificate. It's the world’s largest facility certification programme and, whilst it is supported by the global apparel industry, it is totally independent. WRAP is dedicated to ensuring lawful, humane and ethical manufacturing throughout the world. In order to receive certification for all our facilities and those of our suppliers we are regularly audited and must comply with the 12 WRAP principles. These relate to areas such as workplace regulations, child labour, hours of work, health and safety, discrimination and security. Also, the T-shirts are approved to Oeko-Tex Standard 100. This certifies that they meet the strict Oeko-Tex 100 limits for harmful substances that none of these substances are present in critical concentrations. Oeko-Tex is an internationally renowned testing certification system for textiles. Test criteria are standardised across the world and include tests for pH-value, pesticides and heavy metals. Only when a garment is proved to meet the strict Oeko-Tex 100 standards for harmful substances is it granted Oeko-Tex approval.

Are your T-shirts vegan?

The T-shirts themselves are 100% cotton. BUT there are some ingredients in the inks used that are NOT vegan. 

Am I getting what I see in your product photos?

As social distancing and COVID restrictions are in full force I have used a premium mock up generator to showcase my designs to their most likeness on models and devices and used the best lighting.

Do you share my details with a third party?

Yes, but only the data that you provide to fulfil your order. I can remove and delete your details at any time if you wish, please email me here. My customer details are stored using a database that is supported through my wix.com platform. 

 

How long do I keep your information for?

I only retain your personal information for as long as is necessary for the purpose to fulfil your order. I only send email announcements out to customers/users that have signed up using the sign up form. 

 

How do you protect my information?

I maintain electronic and procedural safeguards designed to help me protect your personal information. For example, Secure Socket Layer (SSL) technology encrypt’s your credit card information when you purchase products through my website. When you create an account you’ll choose a password to help protect your account information. You should select a strong password that you will remember and keep it safe. You may reset your password as often as you wish by clicking on ‘forgot password’ on the login page. You’ll be sent an email to safely reset your password.

Got a question? Drop me a message below

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