FAQs

Can I buy your designs as a birthday card?

Yes! You'll find them on thortful. Click here and go fill your boots!

 

Do you gift wrap?

I’m afraid not.

 

Do you do custom/personalised designs?

Yes! Drop me an email to discuss. Prices and timescales are dependent on the season and my workload, but it's always worth asking if I'm available.

 

How does the ‘print on demand’ service work?

I use a third party print company that's incredible. They're located in the United States and Europe which means I can ship my designs all over the world. 

 

How long does it take to get my print once ordered?

As you're aware, due to the global pandemic things are taking a little longer to prepare and ship. At the moment it can take anything from 2 - 7 days for your order to be printed, followed by 5 - 10 business days for it to be shipped. For orders to non-EU regions, it can be between 10 - 20 business days. Please wait for at least these lengths of time before contacting me about your order.

 

How are your products packaged for shipment?

All orders are shipped in kraft tube boxes with plastic end caps.

What is the after care instructions for your tshirts?

Turn inside out when Ironing. Do not iron the design directly as the iron will melt it. Wash at 40 or below. Do not dry clean. You can tumble dry but at a medium temperature. Do not bleach. 

 

Why does shipping cost more to send to Iceland, Liechtenstein, Norway, Switzerland (EFTA)?

Shipping rates for destinations in mountainous or remote locations will be higher than for destinations that are easier to access.

 

Which countries get standard cost shipping at £2.95?

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Ukraine, United Kingdom, United States, Vatican City.

 

The rest of the world will have a shipping fee of £4.95 added to their order at checkout.

 

*Destinations that my Printer will not ship to are; Cuba, Crimea, Iran, North Korea, and Syria. If you place an order to be delivered to one of these destinations your order will be cancelled and you will receive a full refund.

 

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to me by email. I'll gladly get a replacement sent out to you at no extra cost.

  

Are your products eco-friendly?

Most of my Printer’s packaging materials are either recyclable or biodegradable. The kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

 

What is the GSM weight of your paper and specs?

Basis Weight: 192 g/m2 Media

Thickness: 10.3 mil (0.26 mm) ISO

Brightness: 104%

Opacity: 94%

Ink: Epson UltraChrome water based HDR ink-jet technology.

 

Do you share my details with a third party?

Yes, but only the data that you provide to fulfil your order. I can remove and delete your details at any time if you wish, please email me here. My customer details are stored using a database that is supported through my wix.com platform. 

 

How long do I keep your information for?

I only retain your personal information for as long as is necessary for the purpose to fulfil your order. I only send email announcements out to customers/users that have signed up using the sign up form. 

 

How do you protect my information?

I maintain electronic and procedural safeguards designed to help me protect your personal information. For example, Secure Socket Layer (SSL) technology encrypt’s your credit card information when you purchase products through my website. When you create an account you’ll choose a password to help protect your account information. You should select a strong password that you will remember and keep it safe. You may reset your password as often as you wish by clicking on ‘forgot password’ on the login page. You’ll be sent an email to safely reset your password.

Got a question? Drop me a message below

0