FAQs

Can I buy your designs as a birthday card?

Yes! You'll find them on thortful. Click here and go fill your boots! Search for Amy Watkinson. 

 

Do you gift wrap?

I’m afraid not.

 

Do you do custom/personalised designs?

Yes! Drop me an email to discuss. Prices and timescales are dependent on the season and my workload, but it's always worth asking if I'm available.

 

How long does it take to get my poster once ordered?

As you're aware, due to the global pandemic things are taking a little longer to prepare and ship. At the moment it can take anything from 2 - 7 days for T-shirts and Mugs to be delivered. T-shirts are sent 1st class signed and mugs 2nd class signed to keep the costs low. Mobile phone cases come straight from my print on demand manufactures so please allow up to 14 days to receive.  

Can I get a refund on my pre-order 'Friday Finger' T-Shirt?

Yes, any pre-orders made between the 6th - 14th November can be refunded in full, including P&P. You MUST request your refund by email here before I place the final order on the 15th November. We hope you LOVE your tee but If you request a refund after this time it will be at my own discretion to honour.  

What is the after care instructions for your T-shirts?

Turn inside out when Ironing. Do not iron the design directly as the iron will melt it. Wash at 40 or below. Do not dry clean. You can tumble dry but at a medium temperature. Do not bleach. Some colours may differ in real life to images on my website or Instagram. Some colours are more vibrant to ensure they have long life with each wash. 

 

Why are you only shipping to the UK 

During this time I have decided to keep locations local to me and focus on overseas when the current climate has improved. 

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to me by email. I'll gladly get a replacement sent out to you at no extra cost.

  

Do you share my details with a third party?

Yes, but only the data that you provide to fulfil your order. I can remove and delete your details at any time if you wish, please email me here. My customer details are stored using a database that is supported through my wix.com platform. 

 

How long do I keep your information for?

I only retain your personal information for as long as is necessary for the purpose to fulfil your order. I only send email announcements out to customers/users that have signed up using the sign up form. 

 

How do you protect my information?

I maintain electronic and procedural safeguards designed to help me protect your personal information. For example, Secure Socket Layer (SSL) technology encrypt’s your credit card information when you purchase products through my website. When you create an account you’ll choose a password to help protect your account information. You should select a strong password that you will remember and keep it safe. You may reset your password as often as you wish by clicking on ‘forgot password’ on the login page. You’ll be sent an email to safely reset your password.

 

Got a question? Drop me a message below

0